Umożliwiam wykorzystanie powyższych danych osobowych do działań związanych z zamówieniem, w tym w razie potrzeby udostępnienie ich operatorom lub podmiotom przetwarzającym płatności close

COMPLAINTS PROCEDURE. WARRANTY.

Complaints for non-compliance of the Product with the Sales Agreement:

The basis and scope of the Seller's liability to the Customer being a Consumer for non-compliance of the Product with the Sales Agreement are specified, in particular, by the Act on special conditions of consumer sales and the amendment to the Civil Code of 27 July 2002 (Journal of Laws No. 141, item 1176, as amended).

Notifications about non-compliance of the Product with the Sales Agreement and submission of the relevant request can be made via e-mail to the following address: info@kidmann.com or in writing to the following address: Kidmann, ul. Spokojna 52, 83-010 Straszyn;

When it is necessary to assess the Product's non-compliance with the contract, it should be delivered to the address indicated above.

The Seller will respond to the Customer's request immediately, no later than within 14 days. A response to the complaint is sent to the e-mail address provided by the Customer or in another way provided by the Customer.

In the case of a complaint from a Customer who is a Consumer - failure to consider the complaint within 14 days is tantamount to its consideration;

In connection with a substantiated complaint from a Customer who is a Consumer, the Seller covers the costs of receipt, delivery and exchange of goods for free from defects;

Complaints related to the provision of Electronic Services by the Service Provider:

Complaints related to the provision of Electronic Services via the Online Store may be submitted by the Customer via e-mail to the following address: info@kidmann.com or in writing to the following address: Kidmann, ul. Spokojna 52, 83-010 Straszyn;

In the e-mail above, please provide as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of irregularities and contact details. The information provided will significantly facilitate and accelerate the consideration of complaints by the Service Provider.

Consideration of the complaint by the Service Provider takes place immediately, not later than within 14 days.

The Service Provider's response to the complaint is sent to the Customer's e-mail address provided in the complaint application or in another manner provided by the Customer.

The products have a manufacturer's warranty in force in Poland. The warranty period is 2 years.